1. Introduction
Welcome to Lacspace! These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lacspace ("we," "us," or "our"), a technology company founded in 2022 in Delhi, India. By accessing or using our website (lacspace.com), mobile applications, APIs, or any other services (collectively, the "Services"), you agree to be bound by these Terms.
Lacspace provides innovative tech solutions, including web design, development, AI chatbots, and content writing, to over 10,000 customers worldwide as of 2024. These Terms govern your use of our Services, ensuring a fair, secure, and compliant experience for all users. If you do not agree with these Terms, you must refrain from using our Services.
2. Scope of Services
Lacspace offers a wide range of Services, including but not limited to:
- Web design and development for businesses and individuals.
- AI and live chatbot solutions for customer support and engagement.
- Content writing for marketing, blogs, and websites.
- APIs and SDKs for developers to integrate with our platforms.
- Marketing solutions, including SMM (Social Media Marketing) and SEO (Search Engine Optimization).
These Services may be accessed via our website, mobile apps, or through third-party platforms with which we partner. We reserve the right to modify, suspend, or discontinue any Service at our discretion, with or without notice.
3. Acceptance of Terms
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must immediately cease using our Services. Continued use after any updates to these Terms constitutes your acceptance of the revised Terms.
4. Eligibility
To use our Services, you must:
- Be at least 18 years of age or have verifiable parental consent if under 18.
- Not be located in a country subject to sanctions or embargoes by the Government of India or other applicable authorities.
- Not be a person or entity barred from using our Services under applicable laws.
- Provide accurate and complete information during registration or when purchasing a license.
We reserve the right to refuse service to anyone who does not meet these eligibility criteria, at our sole discretion.
5. Account Registration and Security
Some Services may require you to create an account. When registering, you agree to:
- Provide accurate, current, and complete information as prompted.
- Maintain the security of your account by keeping your password confidential.
- Notify us immediately of any unauthorized access or breach of your account at info@lacspace.com.
- Accept responsibility for all activities that occur under your account.
We may suspend or terminate your account if we suspect fraudulent activity, misuse, or violation of these Terms. You may not share your account credentials with others or allow multiple users to access a single-user license.
const bcrypt = require('bcrypt');
async function hashPassword(password) {
const salt = await bcrypt.genSalt(10);
return await bcrypt.hash(password, salt);
}
// We use bcrypt to securely hash and store user passwords
6. Intellectual Property
All content, graphics, designs, logos, trademarks, code, software, APIs, and other materials available through our Services (collectively, "Content") are owned by or licensed to Lacspace and are protected by intellectual property laws, including copyright, trademark, and patent laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Content solely for personal or internal business purposes, as permitted by your purchased license (e.g., single-user, enterprise, or AI license). You may not:
- Reproduce, distribute, modify, or create derivative works from our Content without prior written consent.
- Reverse-engineer, decompile, or disassemble any software or API provided by Lacspace.
- Use our trademarks, logos, or branding in a manner that suggests endorsement or affiliation without permission.
- Remove or alter any copyright, trademark, or proprietary notices on our Content.
Any unauthorized use of our Content may result in termination of your access and legal action to protect our intellectual property rights.
7. User Conduct and Responsibilities
You agree to use our Services in compliance with all applicable laws, regulations, and these Terms. Prohibited activities include, but are not limited to:
- Engaging in any activity that disrupts, damages, or interferes with the functionality of our Services, such as hacking, DDoS attacks, or introducing malware.
- Using our Services to transmit illegal, harmful, or offensive content, including hate speech, pornography, or content that infringes on third-party rights.
- Attempting to gain unauthorized access to our systems, databases, or user accounts.
- Using automated scripts, bots, or scrapers to access or collect data from our Services without permission.
- Misrepresenting your identity or impersonating another person or entity.
- Using our Services for any illegal purpose, including money laundering, fraud, or terrorism financing.
We reserve the right to monitor user activity to ensure compliance. Violations may result in immediate account suspension, termination, and legal action, with penalties up to INR 1,000,000 for severe breaches.
function logUserActivity(userId, action) {
const logEntry = { userId, action, timestamp: new Date() };
saveToAuditLog(logEntry); // Logs activity for compliance monitoring
}
// We log actions to detect and prevent misuse of our Services
8. Licenses and Payment Terms
Lacspace offers various licenses (e.g., single-user, enterprise, developer, AI) to access our Services. By purchasing a license, you agree to:
- Pay all applicable fees as outlined during the purchase process.
- Use the license strictly within the scope permitted (e.g., number of users, devices, or API calls).
- Not share, resell, or transfer your license to third parties without our consent.
- Comply with any usage limits, such as API rate limits or data quotas.
Payments are processed through secure third-party providers (e.g., Stripe). All fees are non-refundable unless otherwise stated in our Refund Policy. We may suspend access to your license for non-payment or violation of usage terms.
| License Type | Scope of Use | Penalty for Misuse |
|---|---|---|
| Single-User License | One user, one device | INR 50,000 fine, license revocation |
| Enterprise License | Multiple users, organization-wide | INR 200,000 fine, legal action |
| Developer License | API access, specified rate limits | INR 100,000 fine, API access suspension |
| AI License | AI-driven features, usage caps | INR 150,000 fine, feature disablement |
9. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services (e.g., payment gateways, social media platforms). These links are provided for your convenience, and we do not endorse or control the content, practices, or policies of these third parties.
You access third-party services at your own risk, and we are not liable for any damages, losses, or issues arising from your use of such services, including data breaches or financial losses. We recommend reviewing the terms and privacy policies of third-party providers before engaging with them.
10. Limitation of Liability
To the maximum extent permitted by law, Lacspace, its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Your use of or inability to use our Services.
- Errors, interruptions, or delays in our Services, including downtime or data loss.
- Unauthorized access to or alteration of your data, unless caused by our gross negligence.
- Any conduct or content of other users or third parties on our Services.
- Any reliance on the information or Content provided through our Services.
Our total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the preceding 12 months, or INR 10,000, whichever is lower.
11. Indemnification
You agree to indemnify, defend, and hold harmless Lacspace, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:
- Your use or misuse of our Services.
- Your violation of these Terms or applicable laws.
- Your infringement of any third-party rights, including intellectual property or privacy rights.
- Any content you upload, share, or transmit through our Services.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with us in asserting any available defenses.
12. Termination and Suspension
We may suspend or terminate your access to our Services, with or without notice, for any reason, including but not limited to:
- Violation of these Terms or any other Lacspace policy.
- Non-payment of fees or overdue invoices.
- Engaging in prohibited activities, such as fraud, hacking, or misuse of licenses.
- Legal or regulatory requirements, such as responding to a court order.
Upon termination, your right to access our Services will cease immediately, and any licenses granted to you will be revoked. We may also delete your account and associated data, subject to our data retention policies outlined in the Privacy Policy.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved as follows:
- Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute.
- Arbitration: If negotiation fails, the dispute shall be submitted to binding arbitration in New Delhi, India, under the rules of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding.
- Jurisdiction: For any matters not subject to arbitration, the courts in New Delhi, India, shall have exclusive jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration against Lacspace. All arbitration proceedings shall be conducted in English.
14. Changes to Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Updates will be posted on this page, and the effective date will be indicated at the bottom of the Terms.
We will notify you of significant changes via email, through our website, or within our Services. Your continued use of our Services after such changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using our Services.
15. Terms Evolution Timeline
Lacspace has evolved its Terms since our founding in 2022 to meet the needs of our growing global user base. Here’s a timeline of key updates:
2022: Initial Terms
Upon founding in Delhi, India, we established our initial Terms, focusing on intellectual property protection and basic user conduct for our web design and development services.
2023: Enterprise License Terms
With the introduction of Enterprise Licenses, we updated our Terms to include strict usage guidelines, payment terms, and penalties for misuse.
2024: AI and Developer License Terms
Following the launch of AI-driven features and developer APIs, we added clauses for AI Licenses, API rate limits, and blockchain-based license enforcement.
2024: Global Expansion Updates
As we expanded globally, serving over 10,000 customers, we revised our Terms to include international dispute resolution, indemnification, and compliance with global laws.
2025: Upcoming Enhancements
In 2025, we plan to introduce new terms for our major launch in mid-August, including enhanced user protections and compliance features. Stay tuned for updates!
16. FAQs on Terms & Conditions
We’ve compiled answers to frequently asked questions to help you understand these Terms:
Individuals over 18 years of age, or those with parental consent, who are not barred by law and provide accurate information can use our Services. See Section 4 for details.
No, licenses are non-transferable and may only be used as permitted (e.g., single-user licenses for one user). Sharing licenses may result in fines and revocation. See Section 8.
Violations may lead to account suspension, termination, fines up to INR 1,000,000, and legal action, depending on the severity. See Sections 7 and 12 for details.
Disputes are first resolved through negotiation, followed by arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 1996. See Section 13 for details.
Payments are generally non-refundable unless stated in our Refund Policy. Contact us for specific inquiries regarding refunds. See Section 8.
17. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:
- Email: info@lacspace.com
- Phone: +91 9905 9619 94 (Monday to Friday, 9 AM to 5 PM IST)
- Address: Lacspace Headquarters, New Delhi, 110092, Delhi, India
- Social Media: Reach us on Twitter, LinkedIn, and Facebook.
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our Services.
18. Effective Date
These Terms & Conditions are effective as of April 23, 2025, and were last updated on April 23, 2025.