Refund & Cancellation Policy

1.1This Refund & Cancellation Policy explains how billing, refunds, and cancellations work for paid Lacspace products and services. It forms part of our Terms of Use. Specific plans or Orders may include additional terms, which prevail for those purchases.

2.1Paid Services are billed in advance on a recurring basis (for example, monthly or annually) per your plan. Prices may vary by region and currency and exclude taxes unless stated. You authorise us and our payment processors to charge your selected payment method for all fees due, including renewals, until you cancel.

3.1Except where required by law or stated in your Order, fees are non-refundable. We will, however, provide a refund where:

5.1Where we offer a free trial, you will not be charged during the trial. Unless you cancel before the trial ends, your plan converts to paid and the first charge applies. Trials may be limited in features and availability and may end at our discretion.

6.1If you notice a duplicate or unauthorised charge, contact us promptly at billing@lacspace.com. We will investigate and refund verified duplicate or unauthorised transactions.

7.1To request a refund, email billing@lacspace.com with your account details, the charge in question, and the reason. Approved refunds are issued to the original payment method within a reasonable period, subject to processor timelines.

8.1You can cancel at any time from your account settings or by contacting us. Cancellation stops future renewals; your paid plan remains active until the end of the current billing period, and no further charges are made after that period. We do not provide pro-rated refunds for the current period unless required by law.

9.1Please contact us before initiating a chargeback so we can resolve billing issues directly. Chargebacks filed without first contacting us may result in suspension of the affected account pending resolution.

10.1Nothing in this Policy limits any non-waivable statutory consumer rights you have under the laws of your jurisdiction. Where such rights apply, they take precedence over the general terms above.

11.1For billing, refunds, or cancellations, contact billing@lacspace.com or visit our contact page.