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Case studies

How a project with us runs, start to finish.

From the first call to a live system your team relies on. Here is the path every client project follows, and what it looked like for one of them.

Live client platforms
12
Industries
6
Building since
2021
  • ShareRocketPro
  • Udan Express
  • Kolkata Sweets
  • Balan Traders
  • New Star Logistics
  • Danfe Xpress
  • Nepal Student Union (NSU)
  • MaMaVanja Courier
  • Nightbite
  • Manas International School
  • Colour Nepal
  • Apex Legal

From first call to case study

Eight stages, the same for every client. You always know where the project is and what comes next.

  1. 01Before we agree

    First call

    We listen to how the business works today, what is slowing it down and what success would look like.

    You get: A short summary of what we heard and the next step.

  2. 02Before we agree

    Scope and quote

    We write down the features, the screens, the timeline, the team and the price, so nothing is left to guesswork.

    You get: A written proposal you can review and sign off.

  3. 03Once agreed

    Kick-off

    The agreement is signed, your project workspace opens in Lacspace One and we meet the people who will use the system.

    You get: A milestone plan and one place to follow everything.

  4. 04Once agreed

    Discovery and design

    We map each workflow and design the screens you can click through before production code is written.

    You get: Approved designs and a clear build order.

  5. 05Building

    Build in short cycles

    Working software arrives in small releases you can test. Progress, issues, files and invoices live in your workspace.

    You get: Something real to try at every milestone.

  6. 06Building

    Launch

    We move your data over, train your team and go live with a checklist, then watch the first days closely.

    You get: A live system and a team that knows how to use it.

  7. 07After launch

    Run and improve

    Hosting, monitoring, fixes and new features continue under a support plan that fits the system.

    You get: A partner who already knows your product.

  8. 08After launch

    The case study

    With your approval we write up the challenge, what we built and the results in your own numbers.

    You get: A published story like the one below.

Case study · Logistics

Udan Express

77 districts · 220+ countries

Udan Express platform

The brief

Udan Express is a Nepal-wide and international delivery company — courier, cash on delivery, cargo and cross-border shipping. Lacspace designed and built the whole platform: the customer-facing website, the merchant dashboard, the developer API and the offline-first rider apps that move a parcel from booking to doorstep, from Kathmandu to anywhere.

What they needed

  • Nationwide + global network: all 77 districts across all seven provinces, and 220+ countries through overseas gateways, on one tracking number the whole way.
  • Honest, plain-language tracking: every scan surfaced in plain words over SMS and web, a promise date set at booking, and failed attempts shown with the reason.
  • Cash on delivery, settled weekly: collect at the door and settle on a fixed cycle, backed by an append-only ledger reconciled per rider and per branch.
  • Transparent pricing: a rate calculator by weight and district that shows the full breakdown (base, weight, surcharges, discount, VAT) before you confirm.

What we built

  • Merchant dashboard: bulk booking, CSV upload, labels, returns and analytics for e-commerce sellers.
  • Developer platform: a versioned REST API with webhooks, idempotency and a sandbox, plus WooCommerce, Magento and Zapier integrations.
  • Rider apps: offline-first mobile apps with route navigation, call-before-arrival and photo proof of delivery.
  • Services engine: express and same-day, overnight nationwide, cargo & freight by the kilogram, international door-to-door with customs, warehousing & 3PL, fragile handling, reverse pickups, and declared-value insurance & claims.

Ready to start with a first call?

Tell us what you need. We reply with next steps and, when it fits, a scoped quote.