Privacy Policy

Last Updated: 26 July 2024

1. Introduction

Lacspace ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, AI-powered chatbots, dashboards, eCommerce platforms, and web development services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and other details you provide when contacting us, requesting a demo, or using our Services.
  • Usage Data: Information about how you interact with our Services, such as IP address, browser type, device information, pages visited, and time spent.
  • User Content: Data you submit, such as text or media, for use in our Services (e.g., chatbot training or website customization).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services.
  • Respond to inquiries, process demo requests, and provide customer support.
  • Personalize your experience, such as tailoring content or recommendations.
  • Analyze usage trends to enhance functionality and performance.
  • Send marketing communications, with your consent where required.
  • Comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, or customer support, under strict confidentiality agreements.
  • Business Partners: For joint offerings or integrations, with your consent.
  • Legal Authorities: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred.

5. Data Security

We implement industry-standard security measures, such as encryption and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have rights under laws like GDPR or CCPA, including:

  • Access: Request a copy of your personal information.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications or certain data processing.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@lacspace.com. We will respond within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

We use cookies to enhance functionality, analyze performance, and deliver personalized ads. You can manage cookie preferences through your browser settings or our cookie consent tool. Essential cookies are required for the Services to function and cannot be disabled.

8. International Data Transfers

Lacspace operates globally, with offices in India and Nepal. Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We ensure appropriate safeguards, such as Standard Contractual Clauses, for international transfers.

9. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a website notice. The updated policy will be effective upon posting, and your continued use of the Services constitutes acceptance.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@lacspace.com or via our contact page.